I have a question. How do I reach you?
You can reach the Mad River Coffee House at (603) 726-7793 or via our contact form on the website.
Where are you located?
Mad River Coffee House is located off Exit 28 – Waterville Valley/Campton on I-93. You can find at 18 Six Flags Road in Campton, NH 03223. We are in the red building next to Handyman Hardware.
When are you open?
Mad River Coffee House is open 6 a.m.-6 p.m. seven days a week. We occasionally close for holidays so be sure to check our website, Facebook, and Instagram for announcements.
How long have you been in business?
Mad River Coffee House has been in business for 19 years. We’ve been roasting our coffee beans here in the White Mountains of New Hampshire for more than 25 years. Read more about our story!
Do you sell gift certificates?
Yes, we sell Mad River Coffee House gift certificates and can mail them to you or a friend. They fit everybody!
Do you deliver?
Unfortunately, we do not deliver. But, there’s plenty of parking on-site in front and to the side of our building for you to pop in and pick up your order.
Do you have free WiFi?
We do offer free WiFi at Mad River Coffee House. Best of all, it reaches our outside deck, so you can sip your fresh brewed coffee while enjoying the fresh air and sounds of the White Mountains.
Do you sell merchandise?
Yes! If Mad River Coffee is your favorite White Mountain coffee roaster, show your love with one of our branded t-shirts or hats. For the best deal in town, purchase a Mad River Coffee travel mug and get $1fresh brewed coffee refills. We also have an assortment of local jams, soaps, maple syrups, and the best mustards in New Hampshire.
How do I apply for a job?
If you’re interested in working at one of the best coffee shops in New Hampshire, we’d love to hear from you! Complete our job inquiry form or stop by the coffee house and fill out an application.
Do you roast your own coffee beans?
Yes, in fact we originally started as a roasting company before opening the Mad River Coffee House. We currently roast more than 1,000 pounds a week on a US Roaster Corp 18 kg roaster. You’ll typically find us roasting our coffee on Mondays, Tuesdays, and Thursdays. The aroma is amazing!
Where is your coffee sourced from?
We source our green coffee from around the world, focusing on coffee beans from Costa Rica, Colombia, Brazil, India, Ethiopia, and Tanzania. These beans build our custom blends that produce coffees low in acidity and high in flavor and body.
Why is Mad River Coffee better than what I can buy at the grocery store, Target, or on Amazon?
Our coffee is blended to create a cup that is rich, full-bodied, and easy to drink. Not only are you getting freshly roasted coffee, you’re getting quality beans from farms that support their communities.
And, we don’t like to brag, but we’ve been voted “Best Cup of Coffee North of Concord” multiple times in the NH Business Review’s Best of Business Awards. Check out our Google Reviews, too!
I want to order some coffee. How is it packaged?
Our coffee beans are packaged in 1 lb., 2 lb., and 5 lb. bags that are specially designed to hold in freshness. They are multi-layered bags with valves that release gas from the roasting process. Sealed, these bags will keep your coffee fresh for up to six months.
When you order coffee from Mad River Coffee, you can choose from whole bean, ground drip, french press, or pour over.
Where can I find your coffee?
Our coffees can be found throughout New Hampshire. Best of all, our coffee is available on our website to be sent directly to your home or business.
Do you sell any coffee equipment?
We sell both retail and wholesale coffee equipment.
On the retail side, we carry the Airscapes line. These innovative canisters release gasses and oxygen from the containers and are wonderfully effective at keeping the beans super fresh.
On the wholesale side, we are a certified Bunn and Fetco dealer. When you open a wholesale account, we may be able to provide or assist you in purchasing coffee equipment products.
What’s the best way to brew Mad River Coffee at home?
Coffee is personal. It’s a daily ritual for many people.
We believe it should be brewed how you like it best. There is not one “right” way. Whether you’re a pour over connoisseur, committed to your daily drip coffee, or passionate about your percolator, there’s a grind for you! (Melissa prefers hers brewed for her-before she gets out of bed!)
Which grind size or settings would you recommend?
We recommend picking the grind that matches your brewing preferences.
Café
What kind of food do you serve?
In our café, we serve breakfast, lunch, pastries, desserts, and meals to go.
We are a “from-scratch” kitchen, making all of our soups, sauce, salsas, baked goods, and meals from start to finish. It’s comfort food that will fuel you up for your day’s adventure!
Who makes your food?
We have an amazingly talented team that prepares all our scratch meals. From our baker who arrives every day at 4 a.m,. to our lunch crew that closes down the kitchen at 5 p.m., our team loves what they do and it shows in the food we offer.
What fresh baked goods do you offer?
We offer a daily freshmade assortment of muffins, danishes, scones, turnovers, granola bars, cannolis, and more.
Are you a nut-free zone?
We are not a nut-free kitchen. We will do our utmost to assist you with an allergy to the best of our ability. But, everything in our kitchen is exposed to nuts and gluten.
Do you offer milk alternatives?
We carry oat and almond milks.
Do you serve alcoholic beverages?
We serve an assortment of local craft beers, hard ciders, and kombucha. We also carry liqueurs and cordials, such as Baileys or Kahlúa for lattes or coffees.
Catering
What types of events do you cater?
At Mad River Coffee, our team is able to cater small events in the White Mountains of New Hampshire. Typically, we provide catering for breakfasts, brunches, luncheons, and desserts.
We often provide catering for bridal parties prior to the big event ; you can pick up or we can deliver an assortment of breakfast items, baked goods, and lunch sandwiches.! We can also assist with White Mountains dinner parties, providing meals, desserts or side dishes.
Are you looking for catering in the White Mountains? Complete our event catering form and we’ll be in touch.
What’s a typical catering menu look like for your events?
A common catering order is an assortment of baked goods, a coffee bar, sandwich platters, and assorted dessert bars. We don’t cater plated meals or dinners, but occasionally provide family style meals. Contact us to discuss your gathering.
Can I customize menu items?
Yes, we can work with you to develop a menu that suits your needs and is within our capabilities.
What is your “drop off” service?
At the moment, our catering services are pick-up only. You are responsible for set up and clean up.
Do you provide paper goods, china, linens, or chafing dishes for drop offs?
With most catering orders, we provide paper goods (e.g., plates, cups, napkins, box of knives, and condiments). Please let us know if you need any special arrangements.
How is the food presented?
Depending on the event size or needs we can box up your order in pastry boxes for easy transportation or display them on recyclable trays for a beautiful presentation.
How far in advance should I reserve my date?
This depends on the size order. We need at least 10 days notice for groups bigger than 10 people. Please provide us with as much advance notice as possible; submitting a Catering Request Form is not confirmation of a booking.
Do you require a contract or deposit?
Yes, for all confirmed catering requests, we generate a quote/agreement outlining the details of your event or function. We require advance payment in full. This allows you a quicker pick up, especially on weekends!
How far away from Campton will you service?
Mad River Coffee can provide catering for events near our café in Campton, New Hampshire. We have worked with clients in Campton, Ellsworth, Thornton, Waterville Estates, Plymouth, and Waterville Valley. Are you looking for catering in the White Mountains of New Hampshire? Contact us!
How can I become a wholesale partner?
Please complete our Wholesale Partner Inquiry Form and we’ll reach out to discuss your needs.
What type of business can open a wholesale account with you?
Any business that wants to serve or sell coffee is eligible to become a Mad River Coffee wholesale partner. We’re currently carried in a variety of businesses, such as coffee houses, restaurants, gas stations, inns, gift shops, and ski areas.
Is there a minimum wholesale requirement?
There is no minimum requirement to become a Mad River Coffee wholesale partner.
Do you offer samples?
Yes! If you’re a registered business and are interested in serving or selling Mad River Coffee, we’d be happy to send you samples.
What do you roast on?
We roast on an 18Kg US Roaster Corp.
What is your roasting capacity?
Our coffee bean roasting capacity is 18 Kg.
What’s your order, roasting, and shipping schedule?
Monday orders for Wednesday deliveries south of Mad River Coffee House.
Wednesday orders for Friday deliveries north of Mad River Coffee House.
We roast on Monday, Tuesday, and Thursday weekly.
Will I receive an invoice for my order?
Yes, wholesale partners receive an invoice in each weekly order. You can also request to have the invoice mailed.
Do you ship outside the US?
No, we don’t ship wholesale coffee overseas.
What kind of special events do you host?
During the fall and winter we host events in The Roaster Room, our listening room.
We host a weekly knit night every Tuesday from 4-5:30 p.m.
We host artists throughout the year displaying works on our wall. Our favorite annual show is in February with the Campton Elementary School.
We also host private evening events for groups from 15 to 40 people.
Do you offer any coffee-related educational classes?
We love teaching people about coffee. We host an entry-level roasting class for $150/person or $200/couple.
What forms of payment do you accept?
For our online platform, we accept PayPal, American Express, Discover, MasterCard, and Visa.
In the café, we accept Visa, MasterCard, cash, and checks w/ID.
Do you charge sales tax?
It depends. Online coffee orders from certain states require sales tax. We’re based in tax-free New Hampshire; therefore, no sales tax is charged on orders from/to New Hampshire addresses. Ultimately, if you are not charged sales tax and you are from a state that requires sales tax, you are responsible for remitting sales tax on your internet purchases.
At the Coffee House, we are obligated to charge the 8.5% NH sales tax on prepared meals and drinks.
Will you ship to me?
We sure will! We’ll even ship to your friends, family members, or business partners if you’d like to send a gift.
Is there anything you won’t ship?
Fresh food orders.
When will my order ship?
We ship daily during the week, but if the order comes in on the weekend, it can take two days to ship from the Post Office.
Do you ship internationally?
Yes, we are capable of shipping retail orders internationally. When you receive your coffee, we’d love it if you’d tag us in a photo enjoying Mad River Coffee wherever you are! @madrivercoffeeroasters #madrivercoffeeroasters
How will my package be shipped?
We ship all orders via USPS. You’ll be able to select your shipping method (e.g., First Class Package, Priority Mail, Priority Mail Express) when you’re checking out. Shipping rates are automatically calculated based on location.
How can I track my order?
After your order has been placed, you’ll receive an e-mail confirmation. Once your order has been processed and shipped, you’ll receive a separate e-mail with tracking information.
How do I return an item?
Products that are in new and unused condition (with original, sealed packaging) may be returned for a full refund up to 30 days from the original date of purchase. Returns received after 30 days from the original purchase date are ineligible for refunds, but may be eligible for a store credit.
Once your return is received and inspected, we’ll send you an e-mail to confirm that we’ve received your returned item. We’ll also notify you of the approval or rejection of the refund. If approved, the refund will be processed and the amount applied to your credit card or original method of payment, within 7 to 10 business days.
If you haven’t received a refund after 10 business days, please first check your bank account to confirm. Credit card refunds can often take longer to process and post to your account.
If you’ve done all of this and you still have not received your refund yet, please contact us.
In certain situations, only partial refunds may be granted, such as if an item is not in its original condition, is damaged, or is missing elements.
Mad River Coffee requires a receipt or proof of purchase for all refunds, returns, and exchanges.
What if my items are damaged or defective?
Mad River Coffee will replace items if they arrive and are defective or damaged. To exchange a purchase for the same or similar item contact us with your request. All items and packaging must be returned to: PO Box 1165, Campton, NH 03223.
Can I exchange a purchase?
For opened items, you must have the original packaging for any exchanges or returns. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the purchaser.
What do I do if I need to modify my order?
Please contact us via our Contact Form to inquire about changing your order. If the order hasn’t shipped, we’ll make the changes as we are able. If the order has already shipped, the changes will need to be processed as a return or as a new order.
What do I do if I need to cancel my order?
In the event you need to cancel an order, please contact us as soon as possible via our Contact Form. If the order hasn’t shipped, we’ll cancel the order and process a refund. If the order has already shipped, please send the unopened and unused items back to us and we will process a refund once the items have been received. Shipping costs to return the unopened and unused items to Mad River Coffee will be your responsibility.
